Refund Policy

Last updated: January 18, 2025

Overview

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a comprehensive refund and return policy to ensure your peace of mind.

30-Day Money-Back Guarantee

We offer a full 30-day return window for most items, no questions asked.

Return Window

Standard Items

30 days from delivery date

Electronics

15 days from delivery date

The return window starts from the date you receive your item(s). For multiple items in one order, the return window applies to each item individually.

Eligible Items for Return

✅ Returnable Items

  • Items in original, unused condition
  • Items with original packaging and tags
  • Items with all accessories and manuals
  • Non-personalized items
  • Items not damaged by normal wear and tear

❌ Non-Returnable Items

  • Personalized or customized items
  • Perishable goods
  • Intimate or sanitary goods
  • Items damaged by misuse or normal wear
  • Digital products or software
  • Gift cards or vouchers

How to Return Items

1

Initiate Return Request

Contact our customer support team via email or phone to initiate your return request. Provide your order number and reason for return.

2

Receive Return Authorization

We'll provide you with a Return Authorization Number (RAN) and return shipping instructions within 24 hours.

3

Package and Ship

Pack the item securely in its original packaging. Include the RAN and any accessories. Ship using the provided return label.

4

Refund Processing

Once we receive and inspect your return, we'll process your refund within 3-5 business days.

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

Credit/Debit Cards

3-7 business days to appear on your statement

Digital Wallets

1-3 business days to reflect in your wallet

Bank Transfer

3-5 business days to credit your account

Store Credit

Instant credit to your account

Return Shipping Costs

Free Return Shipping

  • • Defective or damaged items
  • • Wrong item sent
  • • Items not as described

Customer Pays Return Shipping

  • • Change of mind returns
  • • Size or color exchanges
  • • Items ordered by mistake

Exchanges

We offer exchanges for size, color, or similar items within the same price range. Exchange requests must be made within the return window.

Exchange Process

  1. Contact customer support to request an exchange
  2. Return the original item following our return process
  3. Place a new order for the desired item
  4. We'll refund the original item once received

Damaged or Defective Items

Report Damage Immediately

Contact us within 48 hours of delivery for damaged or defective items.

For damaged or defective items, we offer:

  • Full refund including original shipping costs
  • Free return shipping
  • Replacement item at no additional cost
  • Expedited processing (24-48 hours)

Partial Refunds

In certain situations, partial refunds may be granted:

  • Items with obvious signs of use
  • Items returned more than 30 days after delivery
  • Items missing original packaging or accessories
  • Items with minor damage not caused by shipping

Contact Us for Returns

Need help with a return? Our customer support team is here to assist you:

Customer Support

Email: tufolindia@gmail.com

Phone: +91 98311100889

Hours: Mon-Fri, 9:00 AM - 6:00 PM IST

Return Address

Returns Department

4-38-17/B, Deenabandu Colony

Jagathgiri Gutta, Hyderabad

Telangana 500037, India

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.