Last updated: January 18, 2025
We understand that sometimes you may need to cancel your order. This policy outlines when and how you can cancel orders, and what to expect in different scenarios.
Free Cancellation Available
Cancel your order for free before it's processed and shipped.
Before Order Processing: Cancel anytime before your order is processed (usually within 2-4 hours of placing the order).
After Processing, Before Shipping: Order is being prepared but hasn't shipped yet.
After Shipping: Order has been dispatched and is in transit.
Understanding your order status helps determine cancellation options:
Log into your account or check your email for the current order status. Only orders that haven't shipped can be cancelled.
Call us at +91 98311100889 or email tufolindia@gmail.com with your order number and cancellation request.
We'll confirm your cancellation and provide details about any refunds or charges within 24 hours.
If eligible, your refund will be processed within 3-5 business days to your original payment method.
| Order Status | Cancellation Fee | Refund Amount |
|---|---|---|
| Order Placed | ₹0 (Free) | 100% of order value |
| Processing | ₹50 or 5% (whichever is lower) | Order value minus fees |
| Shipped | Not applicable | Use return policy |
Orders for customized or personalized items cannot be cancelled once production has started. These items are made specifically for you and cannot be resold.
Orders with 10+ items may have different cancellation terms. Please contact our support team for assistance with bulk order cancellations.
Items purchased during sales or clearance events may have restricted cancellation policies. Check the specific terms mentioned during the sale.
Once your cancellation is approved, refunds are processed according to the following timeline:
5-7 business days
1-3 business days
3-5 business days
1-2 business days
Please Note
Need to cancel your order? Contact our customer support team:
Customer Support
Email: tufolindia@gmail.com
Phone: +91 98311100889
Hours: Mon-Fri, 9:00 AM - 6:00 PM IST
Business Address
4-38-17/B, Deenabandu Colony
Jagathgiri Gutta, Hyderabad
Telangana 500037, India
We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated revision date.
Your continued use of our services after any changes indicates your acceptance of the updated policy.